Jack in the Box, Wendy’s to outsource drive-through order-takers

10:11 AM CST on Tuesday, January 27, 2009

HOUSTON—Next time you pull up to a fast-food drive-through, the voice you hear could be miles away.

Some restaurant chains, including Jack in the Box and Wendy’s, are giving outsourcing a try.

Orders will be taken from a call center instead of at the restaurants themselves.

The centers will be staffed with dozens of workers.

Jack in the Box said the goal is to be more efficient and accurate, but critics said it’s a way for restaurants to cut jobs.



1 Comment

  1. I would suggest that any company that outsources their drive thru service to Pakistan and India (not Texas my friends) deserves to be put out of business. I encourage everyone to boycott Jack In the Box and any other company that outsources their low paying jobs.

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