Outsourcing Orders for Jack In The Box

Some Jack In The Box restaurants in North Caroline will be outsourcing drive thru workers to Texas.

The popular fast food chain Jack In The Box is testing a new program designed to increase customer service while cutting costs.

They are outsourcing drive thru workers at several North Carolina restaurants. You could be talking to someone thousands of miles away while you’re ordering your taco or burritos. Several Charlotte Jack In The Box restaurants are testing an outsourcing program. Your drive thru order could be put in by a person in Texas.

That is the idea, getting the cars through the line faster. The person taking your order in Texas can also take orders from other restaurants in other places while you wait in line to move.

While the new drive thru may work, some like to see the people they order from.

Brandon Henry of Clover, South Carolina says, “If I try to order and I have too much of a southern drawl they might not be able to understand me, and I would get mad about that.”

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