Outsourcing | EDITORIAL: Drive-through science: in search of efficiency

Dec 01, 2008 (The Decatur Daily – McClatchy-Tribune Information Services via COMTEX) — Running a drive-through at a fast-food restaurant is a science — employing computers to speed up service, fill orders accurately, and track sales patterns.
McDonald’s is doing early tests of call centers to take drive-through orders, according to chicago
tribune.com. When you [...]

Denialism | Restaurant industry commends St. John’s City Council on drive-through decision

Restaurant industry commends St. John’s City Council on drive-through decision
    ST. JOHN’S, Jan. 20 /CNW/ – The Canadian Restaurant and Foodservices
Association (CRFA) commends City Council in St. John’s, Newfoundland for
taking a co-operative, consultative approach on solving traffic problems and
rescinding its ban on drive throughs.
    City Council lifted the two-week-old moratorium on drive-through outlets
on [...]