Wally Kennedy: Convenience consumes 100,000 gallons of gas on Range Line

Not long ago, I wrote about the convenience of drive-through windows. It was specifically in regard to the drive-through at Macadoodles at 17th Street and Range Line Road.
I said you could pick up some spirits there and then drive through interconnecting parking lots to the drive-through windows at Backyard Burgers or Wendy’s. Booze and burgers [...]

Jack in the Box, Wendy’s to outsource drive-through order-takers

10:11 AM CST on Tuesday, January 27, 2009
HOUSTON—Next time you pull up to a fast-food drive-through, the voice you hear could be miles away.
Some restaurant chains, including Jack in the Box and Wendy’s, are giving outsourcing a try.
Orders will be taken from a call center instead of at the restaurants themselves.
The centers will be staffed [...]

Chain Outsources Drive-Through Orders

UPDATED: 10:52 am EST January 27, 2009
CHARLOTTE, N.C. — A fast-food giant is trying to determine whether its easier to place your drive-through order with someone around the world instead of around the corner.
Jack in the Box Inc. has been testing a program in some Charlotte-area restaurants that outsources order-taking to a call center elsewhere.
Company [...]

Fast-food industry tests outsourcing

THE ASSOCIATED PRESS
Published: January 26, 2009
CHARLOTTE – A fast-food giant has been trying to determine whether it’s easier to place your drive-through order with someone around the world instead of around the corner.
Jack in the Box Inc. has been outsourcing order-taking for some Charlotte-area restaurants to a call center elsewhere, testing whether the idea could [...]

Wal-Mart studies expected to begin in Atascadero

Council set to launch economic and environmental analysis of proposed project, which could face changes
AnnMarie Cornejo – acornejo@thetribunenews.com
The Atascadero City Council on Tuesday is expected to launch a long-awaited economic and environmental analysis of the proposed Wal-Mart and an adjacent shopping center.
The report has been delayed since March, when Atascadero residents prepared to vote on [...]

Fast-food industry tests outsourcing

THE ASSOCIATED PRESS
Published: January 26, 2009
CHARLOTTE – A fast-food giant has been trying to determine whether it’s easier to place your drive-through order with someone around the world instead of around the corner.
Jack in the Box Inc. has been outsourcing order-taking for some Charlotte-area restaurants to a call center elsewhere, testing whether the idea could [...]

Outsourcing Of Drive-Thru Order Takers! (Seriously)

From The Charlotte Observer:
“That crackling voice taking your order at a fast-food drive-through may come from a lot farther away than the restaurant: Try Texas,or even overseas.
San Diego-based Jack in the Box has tested outsourced drive-through order-taking since mid-2008 at seven of its 30 Charlotte-area restaurants. Spokeswoman Kathleen Anthony declined to specify the locations, though [...]

TOP STORY | Wally Kennedy: Drive-thru Convenience consumes 100,000 gallons of gas on Range Line

Published January 27, 2009 08:56 am
Not long ago, I wrote about the convenience of drive-through windows. It was specifically in regard to the drive-through at Macadoodles at 17th Street and Range Line Road.
I said you could pick up some spirits there and then drive through interconnecting parking lots to the drive-through windows at Backyard Burgers [...]

Outsourcing | EDITORIAL: Drive-through science: in search of efficiency

Dec 01, 2008 (The Decatur Daily – McClatchy-Tribune Information Services via COMTEX) — Running a drive-through at a fast-food restaurant is a science — employing computers to speed up service, fill orders accurately, and track sales patterns.
McDonald’s is doing early tests of call centers to take drive-through orders, according to chicago
tribune.com. When you [...]

Denialism | Restaurant industry commends St. John’s City Council on drive-through decision

Restaurant industry commends St. John’s City Council on drive-through decision
    ST. JOHN’S, Jan. 20 /CNW/ – The Canadian Restaurant and Foodservices
Association (CRFA) commends City Council in St. John’s, Newfoundland for
taking a co-operative, consultative approach on solving traffic problems and
rescinding its ban on drive throughs.
    City Council lifted the two-week-old moratorium on drive-through outlets
on [...]